Notice

The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.


Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.


Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.


Regards,
Bose Customer Service Team
cancel
Showing results for 
Search instead for 
Did you mean: 
Oscar_SG
Participant
  • 0
  • 2
  • 0
Registered since

Jul 20, 2020

Bose 500 homespeaker can't be added to Bose music app

I bought my second Bose 500 homespeaker yesterday and can't seem to add it to the Bose music app despite following the trouble-shooting steps for a day. I managed to add my first homespeaker back in Sep 2019. For the second speaker bought yesterday, I managed to pair it with my android phone and iPod using bluetooth though. Am thinking of returning it and getting a new set as it is within 7 days of purchase. Any advice? Thank you.

2 REPLIES 2
Tegan_M
Moderator

Re: Bose 500 homespeaker can't be added to Bose music app

Hi Oscar_SG,

 

Sorry to hear that you are experiencing issues in adding your new Home Speaker 500 to your Bose Music app.

 

Do you mind informing us on the troubleshooting you have already attempted so I do not re-advise you?

 

Can you also let us know what the current LED status is of your Home Speaker 500?

 

Thank you, I look forward to hearing from you. 😊

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!
Oscar_SG
Participant
  • 0
  • 2
  • 0
Registered since

Jul 20, 2020

Re: Bose 500 homespeaker can't be added to Bose music app

Hello Tegan_M

 

Thanks for the response! I tried uninstalling and reinstalling the Bose music app 30 minutes ago (last chance!) and then adding the new speaker using the app again. It actually worked. I was pleasantly surprised! Think the music app was buggy. The updates on the new speaker took some time, but all good now. I am happy. 🙂