Bose 500 soundbar wifi issue

[calvinbee24]

My Bose 500 sound bar will not connect to Wi-Fi using the bose app. I have tried all the trouble shooting they have suggested in the product help section and nothing had worked. I have never had any trouble connecting to WiFi like this before. Any suggestions?

[Tony_G]

Hi calvinbee24,

Thanks for reaching out and welcome to the community! I am sorry to hear about your trouble hooking up your new system. Could I ask a few questions? 

• Are you seeing the speaker in the Bose Music app? 
• If so, are you getting any error lights or messages in the app when you try and connect?

Please come back and let us know.

Tony G - Community Support.

[calvinbee24]

Did a factory reset and is working now thanks

[maljudy17]

Í have the same problem.I am returning my unit and  b uying the Sonos beam cheaper and my friend has one a works first time much better buy