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Rantideva
Quiet Contributor
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Feb 20, 2019

Bose 700 and Samsung TV

I just purchased the Bose Soundar 700 (with Base model that I haven’t hooked up).

I have already had numerous issues and it seems that Bose has compatibility issues with Samsung. Here are my issues:

1. When I connect on Netflix (5.1 Stereo) the sound stops for a split second (it sound like it skips). This happens every 45 seconds or so.
2. When I start my TV, the sound doesn’t play for the first 20 seconds.
3. After not turning my TV on for 3 days, the tv could no longer find the soundbar. I had to reset everything.

For the brief time I had this soundbar, it sounds amazing. It just won’t work like a $1500 product should. I think I may have to send it back.

There also seems to be major compatibility issues with Samsung TVs. I can no longer recommend this product if you have a Samsung TV.
3 REPLIES 3
Xyz987
Noisy Narrator
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Oct 18, 2017

Re: Bose 700 and Samsung TV

Or, don't buy a Samsung tv.

Zuur
Quiet Contributor
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Feb 1, 2019

Re: Bose 700 and Samsung TV

If you go into settings from the soundbar, go to CEC and set this to "aternative". This is the best mode with a Samsung tv.

Then you need to unplug the tv and the soundbar from the power for at least 1 minute. Also unplug all the HDMI cables on both sides. After the 1 minute you can put the tv and soundbar on power again, then you can connect the HDMI cables again.

Community Manager

Re: Bose 700 and Samsung TV

Hi Rantideva,

 

Thanks for reaching out to us on the Community!  I'm sorry to hear you're experiencing these issues, but would be happy to help!

 

I would recommend checking out this video for some great tips on troubleshooting ARC issues.  HERE is a link to our support video.  

 

Warm Regards,

Tony A - Community Support