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BV
Audible Advocate
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Nov 28, 2018

Bose 700 soundbar - cannot activate voice assistant (alexa)

I installed the music app on my Android.

Everything works fine, only I cannot enable voice assistant: I only get the message :"At this moment we cannot access the voice assistant.

I installed the alexa app and linked the skill Bose (not for soundtouch).

When I want to add a device in alex, it does not find the soundbar 700.

How can this be solved ?

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Accepted Solutions
BV
Audible Advocate
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Nov 28, 2018

Re: Bose 700 soundbar - cannot activate voice assistant (alexa)

Author Accepted Answer selected by BV
Bose support answered my question. Alexa is not available at this moment in the Benelux, it will be available begin next year.
7 REPLIES 7
Community Manager

Re: Bose 700 soundbar - cannot activate voice assistant (alexa)

Hi BV,

 

Thanks for posting in the Community!  Sorry to hear about the troubles, but would be happy to help!

 

  • Can you confirm which country you are writing in from?
  • Is there an error code when trying to access the voice assistant portion in the app?
  • You shouldn't have to add the device in the Alexa app as the Bose Music app should do this automatically if it's available in your region.

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support 

BV
Audible Advocate
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Registered since

Nov 28, 2018

Re: Bose 700 soundbar - cannot activate voice assistant (alexa)

Author Accepted Answer selected by BV
Bose support answered my question. Alexa is not available at this moment in the Benelux, it will be available begin next year.
Moderator

Re: Bose 700 soundbar - cannot activate voice assistant (alexa)

Hi BV,

 


Thanks for updating us. Please come back and let us know if you need anything else.

 

Regards,

 

Tony G - Community Support

SP-ZRH
Quiet Contributor
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Nov 10, 2018

Re: Bose 700 soundbar - cannot activate voice assistant (alexa)

Hi Tony,

Which countries in continental Europe does the Alexa integration for the Soundbar 700 work in to date?
Moderator

Re: Bose 700 soundbar - cannot activate voice assistant (alexa)

Hi SP-ZRH,

 

Thanks for the question.

 

It is currently available in Austria, France, Ireland, Italy, Spain, and the UK.

 

Best,

Brandon

Coldblood
Silent Starter
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Jan 23, 2019

Re: Bose 700 soundbar - cannot activate voice assistant (alexa)

Any idea when it will be available in Malta EU please?
Thanks
Moderator

Re: Bose 700 soundbar - cannot activate voice assistant (alexa)

Hello Coldblood,

 

Thank you for posting and welcome to the community.

 

When we expand the Alexa skill to other regions, we'll be sure to let the community know.

 

Kind Regards,

Joel - Community Support