Hi tried connecting speaker for 1st time. It connected then wanted to do an update and now it is stuck with white light going left to right.
I have spent hours reseting network,
Tried to reset speaker which won't work
Tried to turn off wifi that won't work
Tried with different internet that wrong work
Turned it off, deleted app reloaded app now won't connect to app. I'm very frustrated as I just purchased it an can't use it
I've checked firewall all good still won't work
I've run out of things to do and patience any suggestions before I return it to shop.
What is your current internet download connection speed? I have a pretty fast connection and it took approximately 30mins. for my update to finish.
Are you connecting via WiFi or Ethernet?
Were you able to reconnect your phone to the speaker via the app?
Nov 1, 2018
My connection is considerably faster than 25mb per second. And it took a considerable amount of time for the update to complete. Have you spoken with support directly over the phone giving instructions? Just curious!
Anyway, at this point so you aren't too upset with the unit any longer. I would suggest returning the unit to the retailer for an exchange. And even possibly have them start the setup on the replacement there. Check if they have a mobile technician setup available option in that store. I would have them come out and set up your speaker. Ask them to do that for you before considering your purchase for free.
Thank you for taking the time to troubleshoot and write in!
If the update is still stuck in the left to right install phase after the reset and factory default, I would recommend contacting your local support team. Just click HERE and select your country and Contact Us at the bottom.
Tony A - Community Support
Dec 17, 2018
After first setting up the Home 500, the speaker keep on updating state.
Speaker displayed "Complete the setup in Bose Music App"
Open the app and connected to the speaker, keep showing "Updating speaker..." for over 30 mins
Tried factory reset and unpluged the power already, still the same
Thank you for posting.
We appreciate you trying those steps for us.
I'm sorry to see your update is still not going through correctly. Please contact technical support via phone for further assistance with your issue.
If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed.
Joel - Community Support
Dec 23, 2018