The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.

Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.

Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.

Bose Customer Service Team
Showing results for 
Search instead for 
Did you mean: 
  • 0
  • 2
  • 0
Registered since

Dec 26, 2018

Bose Soundbar 700 Universal Remote and Sony TV (65XF7005)

I can’t get the app to register my TV (Sony KD-65XF7005) in the remote. When I try to add it manually it doesn’t work, think it can’t find the model. Any idea how to make it work?
Community Manager - Retired
  • 0
  • 3053
  • 125
Registered since

Mar 15, 2018

Re: Bose Soundbar 700 Universal Remote and Sony TV (65XF7005)

Hi Ewaern,


Thanks for writing in!  Sorry to hear about the programming troubles, but would be happy to help!


The codes for the third party products are hosted in the cloud and it may be a communication issue.  Have you tried rebooting the system and the router by disconnecting power for 30 seconds?  Does the programming work with any other devices. 


Let us know if this helps!


Warm Regards,

Tony A - Community Support