patrickdiddly
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Oct 4, 2018

Bose Soundbar 700 to home speaker 500 audio sync problems with TV

Hi can a anyone help I have just added a home speaker 500 to my 700 completes system, if I stream music from 700 or 500 and group them all is fine but if I put on YouTube for example the sound between 700 and 500 is delay between the 2 by about to second?
Please help!
7 REPLIES 7
Moderator

Re: Bose Soundbar 700 to home speaker 500 audio sync problems with TV

Hi Patrickdiddly, 

 

Thank you for reaching out and welcome to the community! 

 

I would recommend ungrouping the speakers playing YouTube on one of the speakers then grouping while its playing to see if that improves your experience. 

 

I hope this helps, have a great day! 

 

Kindest, 

 

Jessie O - Community Support

patrickdiddly
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Re: Bose Soundbar 700 to home speaker 500 audio sync problems with TV

Hi I tried this it makes no difference??
Moderator

Re: Bose Soundbar 700 to home speaker 500 audio sync problems with TV

Hi Patrickdiddley,

 

I'm sorry this did not resolve the issue. 

 

Could you confirm what device you are trasmitting the audio from? You mentioned in the thread title it is your TV, if this is the case, have you tried another Bluetooth source such as your mobile device to see if there any delay with that at all?

 

Many thanks

 

Leon_C - Community Support

patrickdiddly
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Re: Bose Soundbar 700 to home speaker 500 audio sync problems with TV

Hi I am using a Sony TV arc hdmi to my 700, when I group to the 500 the delay is there but when I stream from Alexa and group there is no delay at all?? I have tried everything?

Pat
Moderator

Re: Bose Soundbar 700 to home speaker 500 audio sync problems with TV

Hi Pat, 

 

Thanks for coming back to us once again. 

 

You should not be able to group TV audio on these systems. Are you using Youtube on a Smart TV? Have you connected your TV to the SB700 or HS500 via Bluetooth to achieve this?

 

I look forward to hearing from you!

 

Kindest, 

 

Jessie O

patrickdiddly
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Re: Bose Soundbar 700 to home speaker 500 audio sync problems with TV

TV linked to sb700 as I said,
I should be able to stream to both devices in sync.
Moderator

Re: Bose Soundbar 700 to home speaker 500 audio sync problems with TV

Hi Pat,

 

I think the best solution for you is to get in contact with our tech support. If you CLICK THIS LINK and select your country of residence, scroll down and select "Contact Us" they will be able to assist you. 

 

Have a great day!

 

Kindest,

Jessie O