Jan 6, 2019
So I am having the same trouble with the Soundbar 700. We have a Samsung 65 inch which has 4 hdmi inputs in a separate connector that plugs in the back of the tv.
I have the cable box HDMI in slot 1 and I have the sound bar in the ARC in HDMI 4. I did have PlayStation 3 plugged in HDMI 3, But I disconnected it.
On the ARC source on the tv, I’m getting the Bose logo with the ad to download the app, which I did.
I change back to my cable input.
The sound bar works with the music icon on the universal remote, but when on tap the tv icon, cable sound just comes from the tv.
I changed my tv settings to turn tv speaker off and set to hdmi receiver on, when I click the tv button...no speaker sound. All of the sudden, now I’m not getting the hdmi receiver selection on my tv. Uggh any help would so be appreciated
Hello mlevant1965! Thanks for posting and welcome to the Community.
I am sorry to hear about your difficulties, but am glad to assist. Let's see if adjusting the HDMI-CEC settings to "Alternate" helps with the following steps:
Let us know if this helps!
Greg - Community Support
Hello Pjstu3! Thanks for posting and welcome to the Community.
Sorry to hear you are having difficulty as well! It sounds like you may need to set your TV's internal speakers to "Off". You can also try setting the CEC to "Alternate" in the Bose Music app. If you are still experiencing problems then the best solution would be to connect to your TV using the optical cable.
Hope this helps as much as the beer!
Greg - Community Support
Thanks for the replies. Turns out the beers probably helped (as they fix most IT problems).
Got it working by powering off all devices (no plug in the wall, as 'turning off' the Samsng TV via remote didn't solve it) giving it a good 30 count, and powering it all back up at the same time.
Looks like the first power off I did...it needs more than one? I guess persistance is the key here.
After the power up the TV now saw the Bose Soundbar 700 (name and everything) as a HDMI device (before it just said HDMI 4). It was now also listed as HDMI Receiver and everything is now working fine.
HDMI 1 - Apple TV (5th Gen)
HDMI 2 - Xbox One (first version)
HDMI 4 - Bose 700
All in all I believe the issue was on the Samsung side, seems the OS is a big buggy when discovering new connected devices. No surprise there.
Only remaining issue is the Universal Remote doesn't turn off the TV. Removed and added it a few times, tired saying "no that didn't work" so that it (maybe?) tried a different combination, no joy. Perhaps Samsung uses one code for Power On and one for Power Off.
Is there a way to manually change the codes? Couldn't see it in the app.
All in all, can't complain though! Sounds good and I'm seriously thinking about the Base Module. Ahhh the poor neighbors...
Mar 3, 2019
Apr 2, 2019
I have the same issue with a samsung 55 inch TV. Restarting the TV sorted the issue.
However, this is just a workaround as thins do not work seamlessly. I am thinking of an optical cable.