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The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.


Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.


Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.


Regards,
Bose Customer Service Team
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nairsantho
Contributor
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Mar 29, 2019

Bose soundbar 700

Do not buy BOSE products. They are over priced and poor quality. Service is abysmal after they rip you in the initial price. Got a Bose soundbar 700 with bass module 700. The bass module failed within 5 months. Called Bose service in India. They tell me I have to take the piece to their service center 100 Kilometer away for service. They offered to send an engineer to look, but on a chargeable basis. So what does 12 month guarantee mean ? you have to pay for failure of poor quality products from BOSE within guarantee period.

2 REPLIES 2
Zoe_C
Moderator - Retired
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Mar 26, 2019

Re: Bose soundbar 700

Hello,

 

Thanks for posting and welcome to the community, I am saddened to hear you have not had the experience that you wanted when getting a repair. I completely sympathize with you, however, the community is a platform for seeking troubleshooting and technical advice. Regrettably, there is nothing that can be done through this platform. I would suggest that you reach out to the customer care team in your area again on +1800-102-2673 (Mon. – Sat. 9 AM – 9 PM).

 

I am sorry that I have not been able to assist you further on this occasion, should you need anything else then please get in touch.

 

Kindest regards,

Zoe C - Community Support 

nairsantho
Contributor
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Mar 29, 2019

Re: Bose soundbar 700

Had send the Bose Bass module 700 for service.

It was shipped 120 Km away from the place that I purchased.

They informed me that the issue was with a fudged software update.

Posting in the community to let people know about the solution and also about the quality of support and service offered.