Feb 26, 2019
Thanks for getting back to us.
I'm sorry to hear that you are still unable to install this update correctly. At this point, I would be suggesting that you get in touch with support directly for this.
This can be done by clicking HERE, selecting your country/region, then navigating to "Contact Us" at the bottom of the page.
I hope this helps. Please let me know if you have any questions/updates at all!
Jun 8, 2019
I managed to get the update to work but it still didn’t fix my issues. I cannot get the Alexa Sirius xm skill or tp-link home skills to work. Are they working on an update for this?
thank you for coming back to us.
I'm sorry to hear your experiencing issues with Alexa.
To confirm, are you able to use other functionalities with Alexa such as asking for the weather or controlling volume?
I look forward to hearing from you!