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Collecting Smart Home speaker logs

Home Speaker 500:

 

To collect log information using a web browser:

 

  • Put the system in setup mode.

 

To enter setup mode:

 

  • On the top of the speaker, simultaneously touch and hold the AUX and Play/Pause buttons for 5 seconds until the light bar on the front of the system flashes white twice, then glows amber.

 

On a computer or mobile device, open Wi-Fi settings and connect to the Bose product's Wi-Fi Network. (This is usually the product's name, i.e., "Bose Home Speaker 500 network").

 

Open the device's internet browser and go to the following URLs to download log files:

 

 

Once logs have been downloaded, turn the system off to exit setup mode.

 

Soundbar 500 logs:

 

To collect log information using a web browser:

 

Put the system in setup mode.

 

To enter setup mode:

 

  • On the remote control, simultaneously press and hold the TV icon and Skip Back buttons for five seconds. When the light bar on the soundbar glows amber, the soundbar is broadcasting its own Wi-Fi network for setup.
  • If the system is connected via ethernet, please remove the ethernet cable as this disables the Wi-Fi connection to enter setup mode

 

On a computer or mobile device, open Wi-Fi settings and connect to the Bose product's Wi-Fi Network. (This is usually the product's name, i.e., "Bose Home Speaker 500 network")

 

Open the device's internet browser and go to the following URLs to download log files:

 

 

Once logs have been downloaded, turn the system off to exit setup mode.

  

Soundbar 700 logs:

 

To collect log information using a web browser:

 

Put the system in setup mode.

 

To enter setup mode:

 

  • On the remote control, simultaneously press and hold the TV icon and Skip Back buttons for five seconds. When the light bar on the soundbar glows amber, the soundbar is broadcasting its own Wi-Fi network for setup.
  • If the system is connected via ethernet, please remove the ethernet cable as this disables the Wi-Fi connection to enter setup mode

 

On a computer or mobile device, open Wi-Fi settings and connect to the Bose product's Wi-Fi Network. (This is usually the product's name, i.e., "Bose Home Speaker 700 network")

Open the device's internet browser and go to the following URLs to download log files:

 

 

Once logs have been downloaded, turn the system off to exit setup mode.