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TM
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Jul 23, 2017

Comprehensive upgrade/update - Combination of Music app and Soundtouch app?

Hi there,

as I learned from a Bose promoter there will be a major update / upgrade of app and firmware alike, which will solve the issue that Soundtouch devices (like ST10/20/30) and Home Speaker and Soundbar are not compatible to each other.
That would definitely lead my decision in the “pro Bose” direction. We use some ST10/20/30 in our house, and I am currently considering buying a soundbar for my TV. If I need to use two apps (Bose Music and Bose Soundtouch) anyways, I wouldn’t need to buy Bose, but could choose LG (SK10Y is half the price!) or some Yamaha product instead.

Looking forward to some kind of official feedback!

Don’t let me down, Soundbar 700 sounds awesome! 😉
14 REPLIES 14
Twan_D
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Jan 31, 2019

Re: Comprehensive upgrade/update - Combination of Music app and Soundtouch app?

If what your saying is true then that would a really good development and decision form Bose. That also gives Bose a better position compared to other manufacturers.

I doubt if it is correct as they always indicate on the forum that it is technically not possible.

 

But who knows. Hope your right. My Bose system is great but this will make it even better.

Moderator

Re: Comprehensive upgrade/update - Combination of Music app and Soundtouch app?

Hi TM! Thank you for your post. I am very happy to hear you are loving your Soundbar 700!

 

At this current time, there are no plans in place for the merging of the SoundTouch and Bose Music platforms, as opposed to what you may have been informed. I do apologise for any misunderstanding, and we do appreciate that this possibility has been praised by many consumers such as yourself. Based on the architecture of the two different platforms - it is not as simple as it may seem to combine the two together. 

 

However, if you do have any further queries or questions you would like to ask in regards to either the Bose SoundTouch app or the Bose Music app, please let me know. I would be more than happy to provide you with the help you need.

 

Warm Regards,

 

Sam F - Community Support

TM
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Jul 23, 2017

Re: Comprehensive upgrade/update - Combination of Music app and Soundtouch app?

Well, thank you so much for reverting at first, even if it’s not the answer I preferred, as you can imagine.

To be honest, that really disappoints and kind of upsets me. I invested like $1,200 for some multiroom speakers, now I am considering buying a soundbar. Bose discontinued the only soundbar that was working together with Soundtouch (Soundtouch 300), although Soundtouch 10/20/30 are still being produced and sold.
Mankind is able to build cars driving autonomously, do surgeries remotely, and visit foreign galaxies - but Bose, one of the world’s leading companies in sound equipment which is vastly more expensive than equipment from several other companies, is not able to combine its own two home brewed systems in one app?
Are you really serious?
Drigga
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Jan 21, 2019

Re: Comprehensive upgrade/update - Combination of Music app and Soundtouch app?

They can, but they don‘t want to, since they want to keep selling new product lines. Even the FW code of the SmartHone is based on the SoundTouch programming. I checked the FW files.

Unfortunately Bose is not Sonos and they don‘t really care about customers.
TM
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Jul 23, 2017

Re: Comprehensive upgrade/update - Combination of Music app and Soundtouch app?

Which new product line do you mean? You think the Homespeaker 500 is comparable to Soundtouch 20/30? I’m not sure...

Thanks for having a look in to the firmware files. That’s quite interesting! Thumbs up for you, @Drigga - thumbs down for Bose... Maybe we can get an open word on this?
Drigga
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Jan 21, 2019

Re: Comprehensive upgrade/update - Combination of Music app and Soundtouch app?

And here‘s the reason for my assumption, that the SmartHome Code is based on the ST code. Just check the name under OE or the section. SoundTouch an almost every line(These are the files from previos version 2.1.10)

Package: SoundTouchRecovery
Version: 2.1.10.5460+d7968b0
Section: soundtouch
Architecture: armv7a-vfp-neon
SHA256sum: fccac2725c5f8aecd0b285eaadce7b10d30a59c25a410d36ea532d306a0bab33
Size: 32731622
Filename: recovery.ipk
Source: None
Description: SoundTouch recovery version 2.1.10.5460+d7968b0
The SoundTouch recovery app
OE: soundtouch
HomePage: http://www.bose.com/
License: Commercial
Priority: optional


Package: product-script
Version: 2.1.10.5460+d7968b0
Section: soundtouch
Architecture: armv7a-vfp-neon
SHA256sum: a7fcbe0c35f3db08c8b184e337ec5fc5b74515c4143720e4e278f581ac392632
Size: 2640
Filename: product-script.ipk
Source: None
Description: SoundTouch product script 2.1.10.5460+d7968b0
OE: soundtouch
HomePage: http://www.bose.com/
License: Commercial
Priority: optional


Package: software-update
Version: 2.1.3-1036+ef95ec1
Section: soundtouch
Architecture: armv7a-vfp-neon
SHA256sum: 90920104b08dbd5e2514392aefb784f20f1b439d0fe386758bb177942c0dab9e
Size: 20330930
Filename: software-update.ipk
Source: None
Description: Riviera Software Update 2.1.3-1036+ef95ec1
OE: soundtouch
HomePage: http://www.bose.com/
License: Commercial
Priority: optional


Package: hsp
Version: 3.10.8
Section: soundtouch
Architecture: armv7a-vfp-neon
SHA256sum: e7779e01ebbcec1e5b96e598b9cefa8fcd553321616c11379f2501a22801d18e
Size: 11676170
Filename: hsp.ipk
Source: None
Description: Hardware Support Package version 3.10.8
The Riviera HSP
OE: soundtouch
HomePage: http://www.bose.com/
License: Commercial
Priority: required


Package: wpe
Version: 1.0.0-67+155c3e8
Section: web browser app
Architecture: armv7a-vfp-neon
SHA256sum: f943b557f623eecc3bd1511ceae28b427c2ea78c374b6ee91deffdcd63681082
Size: 31332274
Filename: wpe.ipk
Source: None
Description: WPE WebKit bundle 1.0.0-67+155c3e8
OE: web browser app
HomePage: http://www.bose.com/
License: Commercial
Priority: required


Package: monaco
Version: 2.1.9-568+f2536be
Section: web browser app
Architecture: armv7a-vfp-neon
SHA256sum: 4fb3df3d0360de7f14657ff165ebf8b785331c1a5d08dab7df089c4a0d7a9dea
Size: 21462696
Filename: monaco.ipk
Source: None
Description: Bose Web Monaco Package version 2.1.9-568+f2536be
Bose Web Monaco
OE: web browser app
HomePage: http://www.bose.com/
License: Commercial
Priority: required


Package: SoundTouch
Version: 2.1.10.5460+d7968b0
Section: soundtouch
Architecture: armv7a-vfp-neon
SHA256sum: 459078f1ff225aa2ef2acc089648cff969792871de005743acbd8848b5f8c9e8
Size: 132530654
Filename: product.ipk
Source: None
Description: SoundTouch version 2.1.10.5460+d7968b0
The SoundTouch app
OE: soundtouch
HomePage: http://www.bose.com/
License: Commercial
Priority: optional


Package: lpm_updater
Version: 2.1.7.3107162
Section: lpm
Architecture: armv7a-vfp-neon
SHA256sum: f28a037cb9c8bfef2a4732f87b756e27553f4ce698d9f671f3dcee9ed8de2745
Size: 7697450
Filename: lpm_updater.ipk
Source: None
Description: LpmUpdater for professor
OE: lpmupdater
HomePage: http://www.bose.com/
License: Commercial
Priority: optional
Drigga
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Jan 21, 2019

Re: Comprehensive upgrade/update - Combination of Music app and Soundtouch app?


u@TM wrote:
Which new product line do you mean? You think the Homespeaker 500 is comparable to Soundtouch 20/30? I’m not sure...

Thanks for having a look in to the firmware files. That’s quite interesting! Thumbs up for you, @Drigga - thumbs down for Bose... Maybe we can get an open word on this?

 

 

I mean Soundtouch and SmartHone product lines. If they would make both lines compatible to each other, people wouldn‘t have to buy the most actual product/product line. They just could expand and that‘s not boses plan.

TM
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Jul 23, 2017

Re: Comprehensive upgrade/update - Combination of Music app and Soundtouch app?

Thanks a lot for your efforts, @Drigga . That’s, in fact, quite interesting!

So, @Sam_F and other Bose staff, is it you can not combine/merge the product lines? Or are you not willing to? If second, is there an upgrade program for ST-users? Most probably support for Soundtouch will be discontinued - please inform users in time! I would have to consider changing to Homespeaker then, or find some other solution, like Yamaha MusicCast or something.
To be quite honest, I feel a little fooled actually... 😞

DanEllisUK
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Oct 14, 2018

Re: Comprehensive upgrade/update - Combination of Music app and Soundtouch app?

Bose have stated that it is not technically possible to make these product lines compatible. But I cannot just accept a statement like that without some technical evidence of why it is not possible.
Without a technical explanation, we may as well just assume that this is either a business decision or incompetence. I'm not sure which is worse.