I am getting repeated long pauses and then eventually complete stops of the stream for the Station RNZ National(Radio New Zealand) on Tunein on my Home Speaker 500 in New Zealand with error codes in the bose music app of C7 and then either SC3103 or sometimes SC4501. This station was working perfectly until about a week ago, and still works perfectly when streamed to the separate tunein app on my android mobile, which is on the same wifi network that the Home 500 is on.
Puzzlingly I can stream the station via the preset for it in the speaker that I have set, or from the android bose music app (but with the delays and eventual stops) but if try to get Alexa in the speaker to play the station by voice she says she cannot play it at all, saying "i cannot play that" and the speaker screen says something went wrong" which is odd when it still plays via the preset and from the bose app (with delays and eventual hangs), and plays with no pauses or hangs in the tunein app on my mobile phone. Until the stream pauses began a week or so ago I could always play this station by voice using Alexa in the speaker.
The speaker is close to the modem/router and every other thing on the speaker works just fine that i have tried, and other tunein stations that I have tried stream just fine too ( but we normally listen only to this non working station).
I have tried all of the following to try and fix this problem but nothing has worked..
Changed the preset in the speaker to a new one for the same station (works but with repeated pauses and eventually hangs).
Uninstalled and Reloaded Bose music app on Android phone.
Did a manual firmware update of the speaker.
Did a factory reset of the speaker.
Please help me solve this Bose, as this is the only radio station we listen to, and the home 500 is the only way we have of listening to it now.