Highlighted
fotis
Quiet Contributor
  • 1
  • 1
  • 0
Registered since

Nov 11, 2018

Home Speaker 500 Alexa in other countries (europe)

Hi there,

 

How can I use the Alexa function on the Bose Home Speaker 500 in Greece?

 

Amazon supports English (UK) language in Greece (https://www.amazon.com/gp/help/customer/display.html?nodeId=202207000)

 

I can't manage my Bose Home Speaker 500 thru the settings of the Bose Music app to "connect" with Alexa. I tried all the possibilities.

 

Any help will be appreciated,

 

Regards,

Fotios 

 

6 REPLIES 6
Moderator

Re: Home Speaker 500 Alexa in other countries (europe)

Hi Fotios,

 

Thank you for the post, and welcome to the community!

 

While Alexa is available on native Alexa devices (like the Echo Dot or the Echo Show), it is not yet available on our system. The skill is currently available in United States, Canada, Germany, Austria, Australia, New Zealand, France, India, and Japan.

 

We are constantly expanding locations where it is available, and we will notify the community when more are added.

 

Let me know if you have any other questions.

 

Best Regards,

Brandon - Community Support

Master Puskyn
Audible Advocate
  • 0
  • 1
  • 0
Registered since

Dec 16, 2018

Re: Home Speaker 500 Alexa in other countries (europe)

i'm from Romania, the same situation here.

before i buy this product nobody tell me nothing about not working Alexa in my contry. 

it is not fair. 

shame on you.

tzamko
Audible Advocate
  • 2
  • 1
  • 0
Registered since

Jan 23, 2019

Re: Home Speaker 500 Alexa in other countries (europe)

Hello from me too!

Your speaker is really good, but “Alexa connectivity” should work too! You sell it by advertising this feature and it is a big disappointment when this fails to work!

I have an amazon account from USA. Where Alexa is fully functional.
I also have Apple id from USA. From where I downloaded your “Bose Music” app.
But I am currently living in Greece.
Why I cannot connect my Alexa to your speaker? I suppose it “sees” my ip address and it blocks Alexa, since Alexa is not officially sold in Greece. But my Alexa (from USA) works perfectly in my echo dot and in my amazon fire hd tablet! Only with Bose it diesn’t work!

I think you should fix this problem!
I hope you will!

Please let me know

Thank you
Community Manager

Re: Home Speaker 500 Alexa in other countries (europe)

Hi tzamko,

 

Thanks for writing in!

 

We are currently working with Amazon to bring the Alexa feature to other countries that currently aren't supported.  As soon as we add any new features, regions, and languages, we'll be sure to update the Community.

 

Warm Regards,

Tony A 

Bootcamp
Silent Starter
  • 0
  • 1
  • 0
Registered since

Feb 13, 2019

Re: Home Speaker 500 Alexa in other countries (europe)

Hi There


Any update from your last post regarding "Amazo Bose" and Greece territory ?
It makes a lot of my consumers upset.
I used to push this product as an AV consultant but unfortunatly not any more till you'll make a descent job.
This is an amazing product no doubt on it but the Alexa feature makes it more magic for the clients.
Let me know when you'll fix it please.

Regards,

Bootcamp

Community Manager

Re: Home Speaker 500 Alexa in other countries (europe)

Hi Bootcamp,

 

We have no further information at this time regarding Alexa integration in Greece.  We will definitely put out an update as soon as we release new features and countries.

 

Warm Regards,

Tony A