I’ve added Amazon Music to my Bose Home speaker 450 but it does not recognise I have Prime membership. It seem to be confused with my UK account that does not have prime where as my US account has prime. I logged into Alexa and it recognised my prime membership in the US. Is there soemthing I need to do to have the Bose app recognise my US region amazon account?
Is anyone having issues with Alexa on their speaker system not recognising their prime membership? I have the same login for Amazon that i use on Amazon.co.uk and Amazon.com. My prime membership is on Amazon.com. When I setup my speaker and logged into Alexa and added music services with my Amazon login, it simply thinks that I am in the UK profile and not in the US profile. So I am unable to listen to unlimited music on my Bose speaker. Strangely, when I log into Alexa app itself, I dont have an issue - it recognise that I am using my USA profile on Amazon.com. Is there a setting in Bose somewhere tht I am missing and it thinks I am in the UK?
Welcome to the forums.
I think we should perform an Alexa cleanse and set it up again. I would just like to confirm, are you in the US or the UK?
Let me know how you get on!
Thank you for trying that @Jackheng - sorry to hear that didn't help out. Does your UK and US amazon accounts use the same email address? Or are they linked to separate emails?
Alternatively, are you within the first month of your US amazon prime? This may cause some verification issues as the app might still be recognizing your US region account as in the trial period. This may be why it seems like it's not active and running your UK account.