Thanks for the post!
Aside from this, does the system work correctly? If you play Spotify from the Bose Music app, does the display show the correct information?
Have you done any troubleshooting yet? If not, can you try unplugging the power from the system for a full minute, then reconnecting and testing?
Brandon - Community Support
Hi! I've got exactly the same problem. I did a factory reset and that solved the issue for a few days, but now I have the displa problem once again.
Thank you for the post, and I'm sorry to hear about the ongoing issues you're having with the display.
Does this happen with specific sources? When did this issue begin?
Thanks for the update. At this point, if you factory default the system again, about how long will the display continue to work? Also, we may want to gather system logs at this point to further investigate. HERE are steps to gather the logs. Once you have them, please let us know and we'll send a link for the file request.
Thanks for the update!
I'll reach out via PM to gather a little more information so we can have this issue escalated to our development team.