Notice

The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.


Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.


Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.


Regards,
Bose Customer Service Team
cancel
Showing results for 
Search instead for 
Did you mean: 
RichardSt
Participant
  • 0
  • 2
  • 0
Registered since

Apr 12, 2020

If your Bose 500 home speaker has been repaired

My Bose 500 home speaker has just been repaired under warranty my question is do you have to delete the app and start again as it’s not recognising my original set up

i can play through my phone on bluetooth.

the display is blank so no time shown and cannot play radio. 
same as it was when it went for repair 

on the display there is a speech bubble with a cross in it what does that mean?

 

1 REPLY 1
Tegan_M
Moderator

Re: If your Bose 500 home speaker has been repaired

Hi RichardSt, 

 

Thanks for reaching out. I would love to do what I can to help. 

 

It might be worth putting your speaker into set up mode and reconnecting your speaker to your WiFi network. To enter Setup mode:

  • On the top of your speaker, simultaneously touch and hold the AUX and Play/Pause buttons until a 5 seconds countdown starts and completes on the display: The light bar on the front of the system blinks white twice, then then glows amber.

I hope this helps, do let us know how you get on.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!