I recently purchased a Soundbar 700 and had next to no issues with the initial setup. However, we are beginning to experience some frustrating problems and would appreciate some assistance.
1) Soundbar 700 'not available' on Bose Music app.
Upon initial setup, I was able to use Bose Music to access the Soundbar's settings and its features. However, now I cannot access my device as it says it is 'not available' on the app. As a result, AirPlay 2 does not seem to work on any of my music streaming services.
As of now, the only way I can access the Soundbar on Bose Music (and connect via AirPlay) is by unplugging the soundbar and plugging it back in.
Although, bluetooth works fine, I would like to have the option to use the Bose Music app as well as AirPlay without having to unplug my device every time.
2) Alexa won't play music via voice commands.
Although bluetooth works fine (with Apple Music, Spotify, etc.) , we were looking forward to using Alexa to play music but we've been having issues with that as well. Whenever, I ask Alexa to play a specific song or artist (ex. "Alexa, play Abba on Amazon Music") she responds with, "now cycling songs from "artist" but doesn't play anything. Instead, the white light flashes for about a minute and then the orange light flashes four times. (In some cases, Alexa tells me she is having trouble playing the music).
Alexa is then unresponsive for some time after requesting a song (white pulsing light).
I'm a bit lost on how to tackle these issues and would greatly appreciate some help!
This was a bit of a long one so thanks for reading!