DubCity
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Feb 19, 2019

New speaker firmware for Soundbar 500/700

Hi Bose

A week ago you posted that the Bose music app has been updated, and the firmware will be released shortly after. Where is the update?

We are all desperately waiting for this firmware to fix the weak Bass Module 700 that has made this system a huge waste of money.

No need to post troubleshooting tips here, the poor customer reviews across Amazon, Best Buy, and your website speak for themselves.

Thanks!
13 REPLIES 13
ybo
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Oct 24, 2018

Re: New speaker firmware for Soundbar 500/700


@DubCity wrote:
Hi Bose
[...] No need to post troubleshooting tips here, the poor customer reviews across Amazon, Best Buy, and your website speak for themselves. [...]

 

 

Best Buy - Bose Soundbar 700 - 302 Customer Ratings - 22. February 2019

 

StarsPercentage
5 *72%
4 *17%
3 *4%
2 *4%
1 *3%

 

And 90 percent of customers would recommend the Bose Soundbar 700 to a friend (272 out of 302). Unbelievable, all these Bose FanBoys. Dégueulasse! Or fake ratings?

 

ybo

 

Drigga
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Jan 21, 2019

Re: New speaker firmware for Soundbar 500/700

It seems that they've already released the update for the Soundbar.

The update file from the following link is a file from february 2019:

 

https://www.bose.com/en_us/support/article/updating-your-soundbar-700.html

DanEllisUK
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Oct 14, 2018

Re: New speaker firmware for Soundbar 500/700

Good spot, but it only looks like a minor update.   The version is 2.1.11, which is some way off version 3.0.13/14 that we are all waiting for.

Drigga
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Jan 21, 2019

Re: New speaker firmware for Soundbar 500/700

Hmm that‘s strange.
I wonder why there isn‘t any announcement from bose.
DubCity
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Feb 19, 2019

Re: New speaker firmware for Soundbar 500/700

What’s worse is that Bose won’t even reply in this thread. The second someone makes a “speak the truth” thread, now they want nothing to do with us.

Yet they are happy to help misinformed members on here “troubleshoot” their Bass Module.

Where’s the reply Bose?
Drigga
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Jan 21, 2019

Re: New speaker firmware for Soundbar 500/700

What thread do you mean?:)
It‘s the same on german community site. No reply from bose at all
Community Manager

Re: New speaker firmware for Soundbar 500/700

Hi all,

 

Thank you for your interest in the latest firmware updates.  The latest update is a minor update that updates the legal disclosure for the software.  When we have more information on the major firmware update that was mentioned earlier, we will be sure to inform everyone as soon as we hear anything.  We thank you for your patience and hanging in there while we make sure everything is ironed out!

 

Warm Regards,

Tony A - Community Support 

Drigga
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Jan 21, 2019

Re: New speaker firmware for Soundbar 500/700

Hi Tony,

I‘ve a friend who updated manually.
Now he has a red light and can‘t use the rc. He tried to update again but that didn‘t work too. Seems to be bricked

Can you help? It‘s about the SB 700.
Community Manager

Re: New speaker firmware for Soundbar 500/700

Hi Drigga,

 

A solid red LED bar indicates a system failure.  If they have already tried a basic reboot or factory default, it sounds like something may have failed during the install process and I recommend having them reach out to their local support team.  Just click HERE and select your country and Contact Us at the bottom of the page. 

 

Warm Regards,

Tony A