Audible Advocate
  • 1
  • 6
  • 0
Registered since

Sep 16, 2018

Possible to trade the Soundbar 700

Hey guys,


I purchased the Soundbar 700, Base Module 700, and Surround Speakers a couple of weeks ago. I am really regretting my Soundbar 700 purchase. I thought it was going to work with SoundTouch, and now I'm having problems with Alexa (she stops working and I have to unplug the soundbar to reset it). In addition, Alexa on my Soundbar responds even when I'm clear on the other side of the house and there's a closer Alexa device, and most of the time she misunderstands. (eg, "What is 600 divided by 8?" "600 divided by 3 is 200")


I've read that the SoundTouch 300 would have been a much better product for me. Unfortunately, I don't have the original packaging that my Soundbar 700 came with, although I do have the receipt. Is it possible to trade the Soundbar 700 for the SoundTouch 300?

Gabby Guru
  • 225
  • 1712
  • 52
Registered since

Oct 18, 2017

Re: Possible to trade the Soundbar 700

You can return for a full refund within 30 days and trade up within a longer time period, maybe 45, 60, or 90 days, I don't remember which.  However, without the original packaging, I think you may be out of luck.  ALWAYS save the packaging.


Re: Possible to trade the Soundbar 700

Hello @theorygeek,


Thanks for the question.


We would suggest contacting your point of purchase to discuss return options for you Soundbar 700 and Bass Module 700. 


Kind Regards,

Joel - Community Support