Sep 16, 2018
I purchased the Soundbar 700, Base Module 700, and Surround Speakers a couple of weeks ago. I am really regretting my Soundbar 700 purchase. I thought it was going to work with SoundTouch, and now I'm having problems with Alexa (she stops working and I have to unplug the soundbar to reset it). In addition, Alexa on my Soundbar responds even when I'm clear on the other side of the house and there's a closer Alexa device, and most of the time she misunderstands. (eg, "What is 600 divided by 8?" "600 divided by 3 is 200")
I've read that the SoundTouch 300 would have been a much better product for me. Unfortunately, I don't have the original packaging that my Soundbar 700 came with, although I do have the receipt. Is it possible to trade the Soundbar 700 for the SoundTouch 300?
Oct 18, 2017
You can return for a full refund within 30 days and trade up within a longer time period, maybe 45, 60, or 90 days, I don't remember which. However, without the original packaging, I think you may be out of luck. ALWAYS save the packaging.
Thanks for the question.
We would suggest contacting your point of purchase to discuss return options for you Soundbar 700 and Bass Module 700.
Joel - Community Support