Smart Home 500 and 700 Alexa issues

[PaddyR70]

Dear Bose,

Please could you explain why I have spent £2200 on the above titled, only to find that your ‘in-built Alexa’ is actually an ‘in-built partially functioning Alexa’.

My ground floor is taken up with the Smart Home stuff only to find I can’t ask Alexa to either remind me of a future event nor play Audible books. Not supported she says. 

Why? And why did you advertise ‘with Alexa built in’ ?

A truly disappointed customer 😞😞

[Brandon_M]

Hi PaddyR70,

Thank you for the post.

Audible is not yet a supported source for SoundTouch (however I can say that it is in the works, and will be available in the future).

Reminders for future events are limited to native Alexa devices (like the Echo Dot or Echo Show).  There are other voice commands like Routines and changing Alexa's wake word that are also not available and locked to Amazon devices.

If you have any other questions, please let us know!

Best Regards,

Brandon - Community Support

[PaddyR70]

Many thanks Brandon- that’s good news.
Got to say I felt a bit guilty at writing the post without complimenting you guys on the awesome sound quality of the Home 500! Very pleasing to the ear 😀

[Joel_D]

Hello PaddyR70,

We're thrilled to hear you're enjoying the Home Speaker 500, I love mine as well and the spacious sound it provides.

I hope you have a great day!

Warm Regards,

Joel