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Thanks for posting in the Community! I'm very sorry to hear you're running into so many issues, but I'd be happy to help!
Let us know so we can further assist!
Tony A - Community Support
I think you should try a firmwareupdate.. I got one AM300 yesterday and it works fine...
Funny thing: AM300 and Bassmodule 700 are the same... the AM300 will be detected as a Bassmodule 700
So: Buy AM300 and save 150 Euro
Firmware on my soundbar is: 2.0.10
Thanks for the update!
I would definitely recommend updating the soundbar to latest firmware which would be 2.0.10. When you mention using cables and no cables, is this referring to the ethernet cable?
Let us know how it goes!
Thank you for the details.
Let's try a factory default, and instructions can be found HERE. During the setup up process and once it's connected to the network it should initiate the software update to 2.0.10.
After the Soundbar 700 gets the update, unplug your bass module from power for 30 seconds and disconnect the aux cable. Try setting it up wirelessly through the Bose Music app.
We do apologize what you have gone through, but I'm hoping everything will be resolved after this update for you.