Soundbar 700: Alexa voice commands wont play Spotify Premium
My new Bose Soundbar 700 with Alexa wont play Spotify when using Alexa voice commands as advertised.
*** CONNECTIONS ***
Bose Music app has my Bose ID account linked
BoseID/Music App has my Alexa account linked
BoseID/Music App has my Amazon Music account linked
Bose ID/Music App has Spotify Premium account connected
Bose ID/Music App has Amazon Music account connected
Alexa App can see Soundbar 700 registered
Spotify App can see Soundbar 700 as a Spotify Connect linked speaker
*** VOICE COMMANDS ***
Music can be played via voice command to TuneIn eg: "Alexa, play Venus Radio on TuneIn"
Music can be played via voice command to Amazon Music eg: "Alexa, play Coldplay on Amazon Music"
Spotify works on the 700 when playing via Spotify app (Spotify Connect)
Spotify works on the 700 when playing via Bose Mustic app
Spotify works via voice command on *all* my other Echo devices in my home
Spotify DOES NOT work on the 700 when asking eg: "Alexa, play Jess Glynne on Spotify"
Spent an hour with your friendly UK Tech Support team even doing a complete factory reset of the device, removing all connections to Alexa, Spotify and adding them all back. The UK Tech Support team even tried the same in their office and they validated that they have the same problem too with their Soundbar 700!
Not a good experience for a just-launched product that is advertising "you can play music services... without lifting a finger"! Hoping it will be solved quickly as it's the key USP for this product (see below).