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ybo
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Oct 24, 2018

Soundbar 700: Little Red Mic-off LED

Hello

 

We have never activated or configured Alexa since installation of our Soundbar 700. The little red mic-off led was always off. Impossible to switch it on. Approximately eight days ago the little red mic-off led was suddenly solid on. Impossible to switch it off. This happened over night without system reconfiguration and the original Bose remote control has never been used.

 

Since yesterday the little red mic-off led is off again - over night. Impossible to switch it on again. What kind of strange behavior is that and what is the story behind this enigmatic light show? Does Bose distribute, beside the firmware updates, smaller patches during the night time?

 

I wish clarity on whether the microphone is on or off, no matter if Alexa is active or not. On our Soundbar 500 with the same configuration, the little red mic-off led is on from the beginning until today. Different behavior between the Soundbar 700 and 500.

 

Kind regards
ybo

 

PS: Today i noticed that the fade-out time of the remote control lightning has changed from approx 2 sec. to 5 sec. This is good but ... when, how, why ... what in hell are you doing there?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Soundbar 700: Little Red Mic-off LED

Author Accepted Answer selected by ybo

Hello ybo,

 

Thanks for posting.

 

This does not sound like normal behavior you should be experiencing with the Mic LED status. Whether you have Alexa added or not and you select the Mic the LED should stay on.

 

We do not add any small patches besides the four quarterly updates that come out within a year. You will know when there is an update available when you open the Bose Music app.

 

Also, with the remote, we're not sure what is happening there because we didn't extend the backlight time on the universal remote. Five seconds sounds about right for the time for the backlight to stay on.

 

We would suggest contacting support over the phone for the LED status since it should just stay on until you change those settings. 

 

If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a number will be displayed.

 

Kind Regards,

Joel - Community Support

 

 

1 REPLY 1
Moderator

Re: Soundbar 700: Little Red Mic-off LED

Author Accepted Answer selected by ybo

Hello ybo,

 

Thanks for posting.

 

This does not sound like normal behavior you should be experiencing with the Mic LED status. Whether you have Alexa added or not and you select the Mic the LED should stay on.

 

We do not add any small patches besides the four quarterly updates that come out within a year. You will know when there is an update available when you open the Bose Music app.

 

Also, with the remote, we're not sure what is happening there because we didn't extend the backlight time on the universal remote. Five seconds sounds about right for the time for the backlight to stay on.

 

We would suggest contacting support over the phone for the LED status since it should just stay on until you change those settings. 

 

If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a number will be displayed.

 

Kind Regards,

Joel - Community Support