Thank you for the post, and I'm sorry to hear about the difficulties you've had with your Soundbar.
Are you using the Bose Music app to go through setup? When using it, can you connect the Soundbar to your home Wi-Fi?
If you can connect to Wi-Fi, are you able to log into your Amazon account through the Bose Music app? You should be prompted for your Amazon e-mail and password before setup is completed.
Please let us know so we can get this working for you!
Brandon - Community Support
Feb 8, 2019
Thank you for the information.
When you say the Alexa trigger word, does the LED status bar light up on the front of the soundbar?
Just to confirm: you are logging into your Amazon account during initial set up, correct? Simply adding an Amazon Music account will not activate Alexa. Do you get any error messages in the Bose Music app when setting up and adding your Amazon account?
The microphone touch-sensitive button on the top of the soundbar; is it lit up red, or dark? It should be dark when using Alexa.
It flashes red? Interesting. A flashing red bar means that either the Voice Assistant isn't available (obviously), or that there isn't an internet connection available for the soundbar.
Are you able to play any internet radio stations on the system via TuneIn? Do you happen to have a paid Spotify account you could use?
Hi again Lachj,
Can you attempt temporarily connecting the Soundbar to your home network with an ethernet cable?
If this does not work, there may be an issue with your Soundbar 700. I would recommend bringing it back to the point of sale to exchange for a new one.