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Aug 20, 2019

Soundbar 700 + remote won’t connect

Greetings everyone, 

 

i am having a hard time trying to connect my Bose soundbar 700 on the app, as well as my remote won’t connect to the soundbar. 

Mice tried every method I saw but haven’t succeeded. 

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Aug 20, 2019

Re: Soundbar 700 + remote won’t connect

Hello,

 

Would you clarify the following:

 

Are you able to turn on/off the soundbar using the remote?

Are you able to see the soundbar in the SoundTouch app?

 

 

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Re: Soundbar 700 + remote won’t connect

Hello Brunaldo_67,

 

Thank you for your message, I am very sorry to hear you're experiencing these issues with your Soundbar 700. 

 

So that we can assist you with this matter can you please confirm the following information for us;

 

- Is this your first time setting up your remote with your Soundbar?

- Does the Bose Music App discover your Soundbar? You will need this in order to set up your Universal Remote. 

 

Please let us know, we would love to do what we can in order to get this resolved for you.

 

Kind regards,

Tegan M - Community Support 

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