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Dereknelson86
Audible Advocate
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Oct 10, 2018

Soundbar 700 remote won’t pair with other devices

Both the Soundbar 700 and Bose music app are updated and current. When trying to pair to the tv or another device I get a waiting circle forever then it finally asks for the brand. From here you type in a brand and the continue button never lights up to be able to click. I’m stuck.
1 REPLY 1
Community Manager

Re: Soundbar 700 remote won’t pair with other devices

Hi Dereknelson86

 

Thanks for writing in!  Sorry to hear about the remote issues, but would be happy to help!

 

  • Can you try and reset the system and router by disconnecting power for 30 seconds?  It sounds like this may be an issue with the system reaching out to the cloud for the necessary remote codes.  
  • Just to confirm, does the remote control the Soundbar 700?

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support