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elcaptain
Contributor
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Apr 25, 2020

Soundbar 700 stuck updating during initial setup

Soundbar 700 stuck updating

 

Just purchased the new Soundbar 700 and already having issues.

 

I was able to set the system up in the app before updating.

I skipped the music set-up up part for later.

The system is stuck in this update loop, the LED bar is moving from right to left and been doing so for the past 4 hours.

 

Tried everything but still the same, stuck on this update.

 

Even deleted it from the App, unplugged it for more than 30 secs and setup again on the app. Once, I pair the sound bar, it says updating and still the same issue, the LED bar keeps on moving from right to left.

 

I even deleted it from the app, unplugged the soundbar for more than 30 secs and switched off the router. Then, switched on the Soundbar, the LED bar kept moving from right to left, although the router is off. Seems like removing the power is not doing the factory default reset.

 

What should I do now, please???????

3 REPLIES 3
Charlotte_G
Moderator

Re: Soundbar 700 stuck updating during initial setup

Hey @elcaptain,

 

Thanks for posting in the Bose Community! I would love to assist you.

 

I'm sorry to hear you're having some problems updating your Soundbar 700. Could you please try following the steps to manually update your soundbar with a USB cable.

 

Let me know how you get on with this.

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Bazzerker
Collaborator
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Jun 4, 2020

Re: Soundbar 700 stuck updating during initial setup

What if you don't have a PC, how would you manually update without a PC?

Raphiel
Participant
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Registered since

Jul 12, 2020

Re: Soundbar 700 stuck updating during initial setup

the html is not working to update with the updated file.

Please HELP.