theorygeek
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Sep 16, 2018

Soundbar 700 unmutes when you talk to Alexa

A lot of times I will mute my Soundbar 700 when playing video games, because I wear a headset.

But then if I talk to Alexa (eg, to turn lights off) then she unmutes the Soundbar. It is really annoying and I have to set the volume really low instead.
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DanEllisUK
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Oct 14, 2018

Re: Soundbar 700 unmutes when you talk to Alexa

Same here.  It happens for me on both TV and music streams, specifically when the soundbar has been muted rather than paused.

Community Manager

Re: Soundbar 700 unmutes when you talk to Alexa

Hi all,

 

Thanks for reaching out to us on the Community!

 

I have this escalated to our development team to understand whether this is a bug or intended behavior at this point.  As soon as we hear anything we'll be sure to reach back out if we have an update or need a little more information.

 

Warm Regards,

Tony A - Community Support