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Re: Soundbar 700 update 4.10.18

Hi Sikwidityo

 

Thanks for writing in!

 

I'm also going to reach out to you via PM to gather a bit more information as well.  One thing to mention, is this not working after a very specific time?  Ex. it will work for 1 hour, and then the system has to be restarted for the Alexa functionality to come back?  

 

Warm Regards,

Tony A 

Sikwidityo
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Sep 22, 2018

Re: Soundbar 700 update 4.10.18

Hi Tonya_A,

 

Alexa, cuts off at random times.  It's usually within an hour after I reset it.

 

However, last night after speaking with support.  Alexa, stopped working after the 5th question.

I had to sign-out/in of the, Bose Music app Alexa option.  Then it worked again.

 

Regards,

 

Sik

Leekemp
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Oct 1, 2018

Re: Soundbar 700 update 4.10.18

Hi

I’ve just tried logging out of Alexa on the Bose app and then logging in and nothing. Still does not work

Thanks
Lee
Bkolenda
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Oct 11, 2018

Re: Soundbar 700 update 4.10.18

I'm having the same exact issue. Did you ever resolve yours? If so, how.
Sikwidityo
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Sep 22, 2018

Re: Soundbar 700 update 4.10.18

Hi,

 

At this time the issue hasn't been resolved.  The engineers are working with me to resolve this problem.  I will post updates when/if anything changes.

 

Regards,

 

Sik

JeffKnapp
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Nov 4, 2018

Re: Soundbar 700 update 4.10.18

I am having same issue with Alexa. At no point has my 700 sound bar even recognized my Alexa command. I have it paired to my Alexa app and Bose music, but when I say Alexa, the sound bar light indicator doesn’t even acknowledge my voice commands. I’ve tried unplugging and powering back up to have no success. I wish there were a specific way I set up Alexa but I haven’t found anything. Please help. This is a lot of money to spend on something that is not as advertised. Please help
JeffKnapp
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Nov 4, 2018

Re: Soundbar 700 update 4.10.18

Can you please let me know when it is resolved? Do I need to return my sound bar ??? Alexa not working at all
Sikwidityo
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Sep 22, 2018

Re: Soundbar 700 update 4.10.18

Hi Jeff,

 

@JeffKnapp

I have posted a temporary resolution in another thread that may work for you.

 

However, I am not sure of your setup.  Are you using an Ethernet connection to your Soundbar 700?

If you are, I suggest setting up your speakers without the Ethernet cable connected. ONLY use a WiFi connection.

I was advised the engineers are working on an issue with the Ethernet option right now.

 

I hope this helps.

 

Sik

SirDigbyChickenCaesar
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Oct 8, 2018

Re: Soundbar 700 update 4.10.18

Thanks @Sikwidityo - I'll try this too later on. 

Sikwidityo
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Sep 22, 2018

Re: Soundbar 700 update 4.10.18

Below is the link to the temporary resolution for those that used an Ethernet connection.

https://community.bose.com/t5/Smart-Home/Bose-Soundbar-700-Alexa-stops-responding-and-power-needs/m-...

Sik