Did you try setting up your system with a WiFi connection?
I believe many of our, Alexa issues were resolved that way.
Bose says they are currently working on a fix for the Ethernet connection.
I hope this helps!
Sik
Wow! And you are certain that there is no Ethernet cable connected to the speaker system, right?
I'm sorry to hear that.
Sik
Ah..okay. That is usually caused by having no internet connection. Make sure your soundbar's ip address isn't blocked from getting to the internet on your network. I had to reset my router/modem back to default and alleviated this issue.
I hope this helps.
Sik
Hi,
Initially since the time we bought the soundbar a month back, and had it configured at home by a Bose engineer who had helped us with the selection, Alexa was working fine and responding, with a white light, to all our commands; but since last few days back Alexa has stopped talking to us and instead glares back to us with a red light, instead of the earlier welcome white one. The soundbar is connected thru wifi and the wifi router is located adjacent to the soundbar, There are absolutely no problems with our other 3 room Amazon Alexas installed in other rooms for last 3 to 6 months.
It is an uncomfortable feeling putting out a considerable amount of money for a world famous Bose branded product, which is not working as promised and expected It does not show up the value for the price already paid. Please release a rectification of Alexa problem update after thorough consultation with Amazon, and let the sufferers know. so that they can feel relieved once for all
Regards,
Sik
I know the frustration you are feeling very well. I have been advising friends and users to reboot their routers to default by shutting it down for at least a couple of minutes. Also, I had them check the security settings on the network. That has worked for folks I've advised in the past.
I hope this helps!
Sik