The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
I just recently purchased the Soundbar 700 and Virtually Invisible 300s to use in my living room. I am able to connect the VI300s to the Soundbar but the volume is really, *really* low. I've read a few posts on the topic and it seems like most people just rig the Adaptiq calibration to make the volume of the VI300s higher. Is there any other way to increase the volume of this accessory?
Thanks for reaching out, sorry that the rear speakers of your set up appear to be too low! I'll happily assist you with this.
I would firstly ensure that you have performed the ADAPTiQ process on your system. This will allow your speakers to calibrate their audio to your surroundings to provide you with the best audio response. To go forward with the ADAPTiQ process, please follow the instructions provided in this link.
If you find that the audio is still too low for your liking, this can also be adjusted in the Bose Music app.
I hope this helps! Do let us know if you have any other questions. 😊
Ok perfect I’ll try that thanks! On the Bose Music App which volume setting is for the surround speakers? For the Sounbar it just shows “Rear,” “Side”, and “Middle.”
In general is there a way to control the volume of accessories through the app?
In the application, the speakers labeled as 'Rear' will be your surround speakers. You can adjust the volume of the accessories through the app in the way @Tegan_M described above.
I hope this helps! If there is anything else we can do, please let me know!
May 1, 2020
I’ve a 500 sound bar and just purchased Bose surround sound speakers, the sound quality is very poor to the point no louder than a pocket radio.
i’ve tried to call but this took so long by the the time I got through to the appropriate department they’d closed. I’m a key worker and can’t call before 3pm. I’m desperate to the point I think I’ll just send it back ( terrible service so far)