bose home speaker 500 bluetooth connection on windows 10

[hubertkv]

When connecting windows 10 PC with HS500, every thing seems oke. But music is not streaming to HS 500.

is there an app for windows 10?

Has anyone made the bluetooth connection?

[Tony_A]

Hi hubertkv,

Thanks for writing in!  Sorry to hear about the troubles, but happy to help!

• We do not have an app for PC/Mac, and it is only available on iOS and Android.  
• When you make the pairing with the PC, if you check the playback devices, does the HS500 show up as the default stereo device?
• Have you been able to update the Bluetooth drivers from your PC manufacturer's website yet?
• Does Bluetooth work with a mobile device at all?

Let us know so we can further assist!

Warm Regards,

Tony A - Community Support 

[hubertkv]

Hello,

the HS500 speaker is there but impossible to connect.

with the phones no problem (android and ios)

with Ipad no probleem

we have the latest drivers

[Tony_A]

Hi hubertkv,

Thanks for the update.  It may be that the PC does not offer the A2DP Bluetooth profile for stereo audio streaming.  Do you happen to have another Bluetooth speaker or set of headphones that we can test with?  

Some users have seen a lot of luck using a Bluetooth dongle to stream audio to their speakers this way.  

Warm Regards,

Tony A 

[hubertkv]

Hello,

with orher bluetooth speakers there is no ptoblem.

With an other windows pc I heve the same problem.

Does anyone succeed to connect windows pc with bluetooth?

thanks

Hubertkv

[hubertkv · Accepted solution]

Problem solved. The drivers from microsoft are not good for the bluetoothcard I have.

You have to install the drivers from the manufactor.

thanks for your help

🙂

[Joel_D]

Hi hubertkv,

Thanks for getting back to us.

We appreciate you sharing the solution that worked for you.

If you have any other questions in the future, let us know.

Kind Regards,

Joel - Community Support