Thank you for posting and welcome to the Bose Community! Sorry to hear that you are having some issues with your device and would love to assist you further.
So that I have a little more information about the issue that you are experiencing can you please let me know which system you have? I would also like to know which device you are now using?
I look forward to hearing back from you with the answers to the questions above.
Hector B - Community Support
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