5.0.14: Airplay keep stopping

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5.0.14: Airplay keep stopping

Since I updated to 5.0.14, my airplay 2 no longer work as before. The audio probably 1 or 2 songs, and after that suddenly disconnected from airplay. I need to reconnect my phone back to start playing again. And at times, I need to restart my router. What’s going on again ?

6 REPLIES 6
Moderator

Re: 5.0.14: Airplay keep stopping

Hi there @bp.sg .

I'm sorry to hear of the issue you're having with Airplay 2 and would be happy to look into this for you.

 

Firstly, have your Wi-Fi settings or phone settings updated recently (such as upgrading to iOS 13)? Sometimes new updates bring security settings that may need to be looked at to allow access to this again.

Furthermore, can I confirm that the other parts of your Soundbar (such as Bluetooth, TV audio, and music from the Bose Music app) are still working correctly?

 

Can I also ask that you reboot the Airplay 2 device you've been using and give this another listen?

 

Please get back to me when you can!

Liam W - Community Support

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Re: 5.0.14: Airplay keep stopping

Hi Liam,

 

There was no update on my iphone iOS, or router firmware. I restarted my devices, router amd iPhone and it seems to happen repeatedly. Any other suggestions hou can provide?

 

Thanks,

BP

Moderator

Re: 5.0.14: Airplay keep stopping

Hello BP,

 

Thanks for getting back in touch.

 

Have you recently changed the name of the speaker, and do you have any other Airplay 2 devices that may be using the same name? This can have an impact on performance/discovery. 

 

Can you also confirm what source the music is coming from? Have you tried listening to different music sources? 

 

Finally, does the audio issue persist when you use a different iPhone/iPad? 

 

Kind regards, 

 

Jeff G

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Re: 5.0.14: Airplay keep stopping

Hi Jeff

 

Thanks for responding. Yes, recently I changed both of my Bose Soundbar names to new ones. And they are both different from each other. And my other Airplay devices are also having distinct names. I did try to go through the power cycle steps to ensure the new name is registered properly, both the soundbars and the routers. By the way, I am using iPhone X running on iOS 12.4.1. Any pointers what could be causing the issue? 

Moderator

Re: 5.0.14: Airplay keep stopping

Hello bp.sg, 

 

Thanks for getting back in touch. 

 

You mentioned you changed the names of the Soundbar. Are you using any unusual characters the could potentially be unsupported? (Emojis for example?) 

 

Further to this,  if you haven't already, can you please try to factory reset the soundbar and set it up as new once again?

 

Kind regards, 

 

Jeff G

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Re: 5.0.14: Airplay keep stopping

Hi Jeff

 

nope. The name is just simple text. No special character.

 

would like to try resetting. But seems like my bass module is faulty now. It can’t turn on. Tried different power cable, different socket, all don’t work. Guess have to send in for repair. Will try reset after I receive back my repaired soundbar.