500 base not connecting to sound bar 700

Sajinco · ‎12-15-2020

Hello my friend bought the 700 soundbar yesterday and the 500 bass module I set up the soundbar with no issue however when I've looked for the bass module in speaker accessories it will not show up I've tried resetting the bass module and turn the sound bar on and off however this did not resolve the issue

Tegan_M · ‎12-16-2020

Hi Sajinco,

Sorry to hear that you are having some issues setting up your bass module.

When connecting the module to power do you get any LED status on the back at all? If so, what does this state? We ideally want a blinking amber LED indicating this is ready to connect wirelessly.

I look forward to hearing from you.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

Re: 500 base not connecting to sound bar 700