500 speaker

[RichardSt]

My Display isn't working and it will not reset or play unless I play through the my bose app

Ive tried plugging in after 30 second wait and also aux - volume for 10 seconds and nothing happens. Also no voice command for Alexa

[Hector_B]

Hey RichardSt, 

Thank you for posting and welcome to the Bose Community. Sorry to read about this strange streaming issue you are experiencing. 

Let's try and perform a manual update to the speaker by following these steps here.

If the same issue persists after the update, I would recommend that we factory reset the speaker by following these steps below: 

• Remove the product from your Bose account. 
• Simultaneously press and hold the Volume - and AUX buttons for 10 seconds to reset the product.

To remove the speaker from your Bose account simply open the Bose Music app > Account Settings > Manage products > Edit > Select the Home Speaker 500 > Delete. 

We look forward to hearing back from you with the result of these steps.