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Quiet Contributor
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Apr 27, 2019

AIRPLAY 2 DOES NOT WORK ON GOOGLE WIFI MESH ROUTER

AIRPLAY 2 DOES NOT WORK ON  GOOGLE WIFI MESH ROUTER

 

My setup is as follow:

Bose Home speaker 500 latest version firmware

iPhone X  iOS 12.3

IPad Pro ios 12.3

GOOGLE WIFI MESH ROUTER

Bose music app latest version

Apple TV 4K

 

All devices are running on the 5G network 

AIRPLAY 2 DOES NOT WORK

 

Thank

6 REPLIES 6
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Moderator

Re: AIRPLAY 2 DOES NOT WORK ON GOOGLE WIFI MESH ROUTER

Hi Apichai, 

 

Thanks for your post and welcome to the community. I am very sorry to hear that you are having this issue however I would love to help. 

 

Have you attempted to connect the speaker to another network to see if Airplay works? 

 

I would firstly recommend performing a factory reset on the system to see if this resolves your issue. This can be done via: 

 

  1. Remove the product from your Bose account. 
  2. Simultaneously press and hold the Volume - and AUX buttons for 10 seconds. The system will reboot into setup mode

 

Kind Regards, 

Hector B - Community Support 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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Gabby Guru
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Nov 12, 2015

Re: AIRPLAY 2 DOES NOT WORK ON GOOGLE WIFI MESH ROUTER


@Apichai wrote:

AIRPLAY 2 DOES NOT WORK ON  GOOGLE WIFI MESH ROUTER

 

All devices are running on the 5G network 

AIRPLAY 2 DOES NOT WORK

 

Try setting your router to dual band rather than discrete 5GHz.


 

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Animated Arbiter
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Feb 2, 2019

Re: AIRPLAY 2 DOES NOT WORK ON GOOGLE WIFI MESH ROUTER

I have the same Google mesh routers and airplay works fine without having to change any settings. 

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Gabby Guru
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Nov 12, 2015

Re: AIRPLAY 2 DOES NOT WORK ON GOOGLE WIFI MESH ROUTER


@Itsjustmeee wrote:

I have the same Google mesh routers and airplay works fine without having to change any settings. 


 

I am curious, is your router set to dual band? That is usually the default setting.

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Animated Arbiter
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Feb 2, 2019

Re: AIRPLAY 2 DOES NOT WORK ON GOOGLE WIFI MESH ROUTER

No, I didn’t change any settings and it is dual band. 

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Moderator - Retired
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Mar 26, 2019

Re: AIRPLAY 2 DOES NOT WORK ON GOOGLE WIFI MESH ROUTER

Hello Apichai,

 

I would recommend the same suggestion as @rickatk. Make sure that you do have your router set to a 2.4GHZ bandwidth as while 5GHZ is faster, in theory, it can be dependant on it's surroundings and distance from the device connected as to whether the broadband is actually faster. 

 

I hope this helps, should you need anything else please get in touch.

 

Have a great day!

 

Kindest regards, 

Zoe_C