Airplay 2 not activated even after 3.1.7

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Quiet Contributor

Airplay 2 not activated even after 3.1.7

Hi Support Team,

 

I have got iOS version 1.6.2 and Soundbar 700 version 3.1.7 as per Bose Music App. I cannot get Soundbar in list of AirPlay devices. I have two Apple TVs under AirPlay 2 devices. So, is there somthing I am missing?

 

Regards,

Bhavyang

1 ACCEPTED SOLUTION
Author Accepted Answer selected by paubhavyang

Accepted Solutions
Moderator

Re: Airplay 2 not activated even after 3.1.7

Hello paubhavyang,

 

Thanks for posting in the community, I am sorry to hear that you are having issues getting Airplay 2 to recognise your Soundbar 700. I would recommend trying a product reset first to see if this will rectify the issue, please see the steps below.  

 

Perform a soundbar reset by following these steps:

• Turn the soundbar off

• Unplug the soundbar power cord from the power outlet

• Wait 30 seconds

• Reconnect the power cord

• Wait 30 seconds for the system to reboot

 

Let me know how you get on!

 

Kindest regards, 

Zoe 

2 REPLIES 2
Moderator

Re: Airplay 2 not activated even after 3.1.7

Hello paubhavyang,

 

Thanks for posting in the community, I am sorry to hear that you are having issues getting Airplay 2 to recognise your Soundbar 700. I would recommend trying a product reset first to see if this will rectify the issue, please see the steps below.  

 

Perform a soundbar reset by following these steps:

• Turn the soundbar off

• Unplug the soundbar power cord from the power outlet

• Wait 30 seconds

• Reconnect the power cord

• Wait 30 seconds for the system to reboot

 

Let me know how you get on!

 

Kindest regards, 

Zoe 

Quiet Contributor

Re: Airplay 2 not activated even after 3.1.7

Thanks, seems it’s working on it’s own without doing a restart.