Feb 3, 2020
My home speaker has been working fine since the time I bought it.
However lately(the past one week) the album artwork doesn't get displayed, it just continues showing the clock as the music goes on.
I have tried resetting it, plugging it off and switching it back on, it works well for a day or two and back to not displaying album artwork. I usually play music through the bose app, Spotify remote.
I read some previous posts on people who had this issue, however, I didn't find a fix.
Thank you for your post and welcome to the Community!
I'm sorry to hear of the issues you are having with the Album art on Spotify, I'll do all I can to assist you!
I would suggest removing Spotify and then re-adding it. You can do this in the settings menu under Music Services> Remove. You can follow the same steps to add the service again.
Let me know how you get on!
Jessie O - Community Support
May 30, 2020
I keep having this issue in both of my Bose Home 500’s. It been doing it ever since I bought them.
i was given some steps to do a check for an update on the speaker Bu someone from Bose and this seemed to fix it. I asked that those steps were posted on their support pages as this was a common issue. They haven’t done that which is very disappointing 😞
I can’t find the steps anywhere that they sent me. I have the same issue again on one of my speakers. I will try and post the fix steps as it did not need a fu speaker reset which is a real pain in the backside to do for one speaker let alone two! Come on Bose, sort it out.
I expect better from a company like yours as you are known for your great speakers, however the software running on them sucks!
Jul 1, 2020
I am having this problem too and I realized it’s working fine if I’m using Spotify or Bose app to play the music until I use the smart playlist button on the speaker. Once I pressed those buttons to play music the album artwork is gone and never comes back. This should be a software bug.
Sep 22, 2020
Yes I've found this happens after one assigns something to a preset button on the speaker, such as a Spotify playlist as I did in my case.
It's certainly not acceptable Bose. In the over crowded market of smart speakers and Bluetooth speakers, this is a feature that stands out from the others. You should be moving quickly to get this fixed. As it stands right now, the product does not represent as advertised.
@Brad5480, I am sorry to hear this. Have you tried removing the service and trying again? As mentioned by Kerri, you can do this in the settings menu under Music Services> Remove. You can follow the same steps to add the service again.