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Registered since

Nov 25, 2020

Alex won’t play radio stations says check network connections

I asked Alexa on the Bose Portable Smart speaker to play a Heart radio and it keep saying it can’t do that and to check network connections and power supply, both of these are fine. It will play the radio station through my iPhone via bluetooth. If I ask Alexa a question she will answer but just won’t play any radio stations. It was working fine yesterday. Any ideas 


Bose product name




Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce


What environment do you experience the issue in?

(noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?


Any troubleshooting steps you took