Alexa Keeps Cutting Out When Streaming Radio

Highlighted
Silent Starter

Alexa Keeps Cutting Out When Streaming Radio

When streaming radio Alexa keeps cutting out. Sometimes reconnecting automatically and other times not at all. Meanwhile an Amazon Alexa in the bedroom plays the same channel at the same time with no problems at all. The Bose is the nearest to the router

3 REPLIES 3
Moderator

Re: Alexa Keeps Cutting Out When Streaming Radio

Hello Unappy Alexa,

 

Thanks for reaching out to Bose. Welcome to the Community. 

 

To enable us to assist you further, can you please clarify your issue in more depth and confirm which Bose speakers it is you are having issues with. Further to this, please confirm what troubleshooting has been performed already before reaching out to us. 

 

I look forward to hearing from you. 

 

Kind regards, 

 

Jeff G - Community Support

Silent Starter

Re: Alexa Keeps Cutting Out When Streaming Radio

It’s a Bose Home Speaker 500. Remedial actions to date have been disconnecting and reconnecting the Alexa app. What else should be done?

Thanks  

Moderator

Re: Alexa Keeps Cutting Out When Streaming Radio

Hello Unhappy Alexa, 

 

Thank you for getting back to us. 

 

I am still slightly unsure of your setup and where you are having the problem. 

 

When you say Alexa keeps cutting out, is this another Alexa speaker or do you mean the audio on the Home Speaker 500 is cutting out?

 

Warm regards,

Charlotte G