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Jun 5, 2020

Alexa Stops Responding

I recently purchased a Bose 700 Soundbar, and while I'm happy with the overall sound quality, the Alexa App continuously disconnects and I have to unplug and plug it back in to get it to work.  Considering that the Alexa capability is the main reason I bought this unit over the Sonos Playbar, this is frustrating to say the least.  Any feedback would be greatly appreciated.

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Re: Alexa Stops Responding

Hi mdevoe4131, 

 

I am sorry that you're having difficulty with your Alexa integration. I would love to help!

 

Does Alexa not respond to you when you make a command? Do you get any error messages at all?

 

 

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Jun 5, 2020

Re: Alexa Stops Responding

When I say Alexa, the light bar flashes an orange/amber color but she does not respond at all. If I unplug the unit and plug it back in, it reboots and begins working again. But then the next day it won’t work again, or if I go to work and come home. I have to unplug and plug it back in at least once a day.

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Re: Alexa Stops Responding

Thanks for confirming that for us! Please can you try each of the steps here and let me know the outcome of each one?

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