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May 5, 2020

Alexa & Google Assistant PORTUGAL

Hello!

 

Few months ago I bought Bose Home Speaker 500 in Portugal where it was supposed to have integrated Alexa and google assistant. By that time support team has said that the problem would be solved in future soft/firmware updates. The truth is that both "assistants" are already working in Portugal and even in Portuguese language in several speakers from other brands - not from Bose! What is really annoying me is that you´ve just made a firmware update (mid November) and just ignored this issue. And the fact is that you have several complains about this issue and you just don't care. And I would already be happy to use them in English... believe me!

 

Is that so difficult to make this update? really?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Alexa & Google Assistant PORTUGAL

Bose Best Answer selected by Moderator Keith_L

Hey Nuno Leite, 
 

Thanks for reaching out to us! 

 

Regarding your query, we are working hard to bring virtual assistance to our smart speakers for as many regions as possible. This is an ongoing process and even if your chosen virtual assistance is available independently from the Bose product, it may take longer to implement. 

 

Thanks for your patience. 

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4 REPLIES 4
Moderator

Re: Alexa & Google Assistant PORTUGAL

Bose Best Answer selected by Moderator Keith_L

Hey Nuno Leite, 
 

Thanks for reaching out to us! 

 

Regarding your query, we are working hard to bring virtual assistance to our smart speakers for as many regions as possible. This is an ongoing process and even if your chosen virtual assistance is available independently from the Bose product, it may take longer to implement. 

 

Thanks for your patience. 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

Enthusiast
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Jan 2, 2020

Re: Alexa & Google Assistant PORTUGAL

You need install VPN APP in the cellphone to configure voice assistance.

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Jan 13, 2021

Re: Alexa & Google Assistant PORTUGAL

Hola muy buenas tardes o días o noches. Recientemente leí su comentario acerca de hacer funcionar los asistentes para un parlante bose con vpn. El producto que yo tengo es el bose home speaker portable. Le pido porfavor me podrías explicar como realizar el proceso de configuración para que funcione mi asistente de voz con el vpn. Muchas gracias y disculpe si lo incómodo en este momento. 

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Jan 14, 2021

Re: Alexa & Google Assistant PORTUGAL

i agree

Please, I need you to support Google Assistant.
I want Google Assistant support.