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Silent Starter
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Jan 28, 2020

Alexa doesn't stop playing

Alexa does not stop playing radio when I say stop. Alexa plays radio on Bose 500, changes volume, changes stations but refuses to stop. I have tried removing everything (Alexa skills), removed the link to Bose in Alexa app, delete Alexa app, remove assistant from Bose Music app, removed the Bose music app, reset the speaker to factory settings, re-installed everything from scratch, even tried to manually update the system by pressing the bluetooth and volume - buttons. Still plays everything just fine but refuses to stop. Please help. Thanks

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Silent Starter
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Dec 17, 2016

Asking Alexa to stop playing on 500 speaker does not work

Hi - apologies for not having a solution, but I have exactly the same problem. My observation is that it only seems to happen when I'm playing BBC radio stations and I ask Alexa to "stop".

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Silent Starter
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Jan 28, 2020

Re: Asking Alexa to stop playing on 500 speaker does not work

Quite right. Alexa stops playing Spotify, or Amazon music, but not the BBC radios. Is this a problem with the BBC skill?

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Dec 17, 2016

Re: Asking Alexa to stop playing on 500 speaker does not work

"Alexa - stop playing BBC" seems to work for me

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Quiet Contributor
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Feb 24, 2020

Re: Alexa doesn't stop playing

The same problem here, can't stop playing radio through BBC Sounds, started from Alexa.