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GavinD72
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Aug 19, 2020

Alexa on Bose Portable Home Speaker doesn't work

I've just setup my new Portable Home Speaker and while trying to setup Alexa it says There are currently no Voice assistants in your region. I cant understand this as my Echo Dot (3rd Gen) works perfectly. Presently I'm left with a very expensive 'non smart' speaker. Can anyone help?

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Accepted Solutions
Keith_L
Community Manager

Re: Alexa on Bose Portable Home Speaker doesn't work

Bose Best Answer selected by Community Manager Keith_L

Hi Gavin D72,

 

Thanks for letting us know that. At this time the Channel Islands is not a region that is directly supported on our speaker for Alexa functionality, so you would not be able to add this to your Home Speaker.

 

We are actively working with Amazon to bring support for Alexa to more regions but do not have any information to share on when this will be possible. When we do have more information to share on this we will be sure to let the Community know.

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4 REPLIES 4
Sam_F
Moderator

Re: Alexa on Bose Portable Home Speaker doesn't work

Hey Gavin,

 

You've made a great choice with the Bose Portable Home Speaker. In no time you'll have access to your favourite music services and integrated voice assistant wherever you wish to go.

 

I'm sorry to hear you've encountered an issue connecting Alexa - could you confirm what region you're located in? Have you tried restarting the app and set up process?

 

 

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GavinD72
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Aug 19, 2020

Re: Alexa on Bose Portable Home Speaker doesn't work

Hi, I'm in Guernsey which is part of the UK with its Post Codes and Phone numbers. I've been trying for days and cant get Alexa on this Bose speaker, which is frustrating as my wife has it on her Echo Dot

Keith_L
Community Manager

Re: Alexa on Bose Portable Home Speaker doesn't work

Bose Best Answer selected by Community Manager Keith_L

Hi Gavin D72,

 

Thanks for letting us know that. At this time the Channel Islands is not a region that is directly supported on our speaker for Alexa functionality, so you would not be able to add this to your Home Speaker.

 

We are actively working with Amazon to bring support for Alexa to more regions but do not have any information to share on when this will be possible. When we do have more information to share on this we will be sure to let the Community know.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

Jayfire124
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Dec 27, 2020

Re: Alexa on Bose Portable Home Speaker doesn't work

Yep just got this for Christmas and in Jersey Alexa App also doesn’t work, what a load of bull#### from Bose to other the excuse of Alexa not being in our region when we have Alexa devices all over the house. Come on Bose sort yourselves out 🤬