martinjp
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Jul 2, 2019

Alexa won't play on Bose Home Speaker 300 - wants skill added

I set up Alexa in Bose Music App for my Home Speaker 300.  I ask Alexa to play music and tells me to add the Smart Home Skill in the Alex iPhone app for the speaker. It won't even change tracks when a preset linked to Amazon Music is playing.  I've remove Alexa today after updating my Bose Music App and powering the speaker off and on then set Alexa up again.  It still doesn't work

 

When I try that skill via Alex phone app it adds it to the shoping list.  When I get phone app or speaker's Alexa to add the skill to the speaker it come back with the Bose Touch Speaker app which is not for the Home Speaker 300 and I don't have an account for that. 

 

Speaker works with Bose music app though I prefer the Bluetooth since the Amazon Music app as I can get back to a list of all songs in a playlist to jump around to another song.

11 REPLIES 11
Charlotte_G
Moderator

Re: Alexa won't play on Bose Home Speaker 300 - wants skill added

Hello martinjp, 

 

Thank you for your post and welcome to the Bose Community. 

 

I'm very sorry that you are having problems initiating Alexa with your Home Speaker 300. 

 

Could you please confirm which country you are located in? You can find a the availability of the supported voice assistants built in to Bose smart speakers here: Voice assistant availability

 

Are you enabling the skill via the Amazon Alexa app? Once you are on the app, you will find a menu in the top left corner. Click this, and the 7th option down should be "Skills & Games*. Then search for "Bose" and enable the skill "Bose (not for SoundTouch)". 

 

Let me know how you get on with this.

 

Warm regards,

Charlotte G - Community Support

 

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ollie h
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Dec 3, 2019

Re: Alexa won't play on Bose Home Speaker 300 - wants skill added

I have the same problem .Im in Canada ,funny how a $25 Amazon dot takes a few seconds to connect and work with Alexa.

Ive tried for a long time to get this to work,but it only works with bluetooth.Alexa can tell me the weather but wont play music.

Yet a $250  speaker cant work properly and wont play music with Alexa.

Im glad i got this as a gift and didnt pay for it ,

 

Jeff_G
Moderator

Re: Alexa won't play on Bose Home Speaker 300 - wants skill added

Hello ollie h. 

 

Thanks for joining the discussion. Welcome to the site! 

 

I'm sorry to hear you are having issues setting up Alexa on your Home Speaker 300. You can find information regarding pairing on this page. Once set up, you needn't pair an echo dot to the speaker via Bluetooth. The Home Speaker functions as its own Alexa assist device.

 

To ensure support for streaming services, you need to ensure the Alexa app has the services installed, also, as per the instructions on the link above. 

 

I hope this helps! 

 

Kind regards, 

 

Jeff G

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HR
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Feb 27, 2020

Re: Alexa won't play on Bose Home Speaker 300 - wants skill added

I have the exact same problem, I’ve tried the solutions suggested above with no luck, any other ideas for these expensive “smart” speakers??

Simongordon
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Mar 14, 2018

Re: Alexa won't play on Bose Home Speaker 300 - wants skill added

I also have the same problem, with the 450... Alexa is added on Bose music, and the correct Bose skill (Bose not sound touch) added on Alexa. General Alexa stuff works like Alexa tell me a joke. However the issue is with playing music. On some stations it says hmmm install the Bose app, for one station it works, if I say Alexa stop or Alexa off it doesn’t work.

 

the issue seems to be specific to playing music !!!! It’s like Bose do not want to let Alexa control music playing and force that to their own stuff but then it doesn’t work. 

my Alexa dots work fine...

Jeff_G
Moderator

Re: Alexa won't play on Bose Home Speaker 300 - wants skill added

Sorry to hear that, Simongordon.

 

What music services are you trying to access? 

 

What have you tried in terms of troubleshooting before reaching out? 

 

Thanks. 

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Kcvinod
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Jan 21, 2021

Re: Alexa won't play on Bose Home Speaker 300 - wants skill added

I am facing the exact same problem. Alexa is not able to play music . It keep asking for adding the skill..

 

I am play music on Alexa on my iphone and then connect to Bose speaker via blue tooth, 

JonChapman
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Mar 18, 2021

Re: Alexa won't play on Bose Home Speaker 300 - wants skill added

So after two years, they still haven't fixed this issue.  I wish I would have known this before I shelled out $250 for a speaker.  It sounds nice, but it doesn't work the way they said it would, rendering it an expensive dust collector.  

If you have a fix Bose, let me know, otherwise its headed back your way

Sam_F
Moderator

Re: Alexa won't play on Bose Home Speaker 300 - wants skill added

Hi all,

 

If you're still running into issues with connecting the Alexa voice assistant, or it being recognized, I'd recommend that you try a full reset and start over. The handshake should've been made when setting up the Bose Music app, but we can try this again by removing all history and re-connecting. Note, check the voice assistant availability link posted earlier in the thread to see what is available in your region.

 

Therefore, I'd recommend that you try the following steps:

 

1. Remove Alexa from the Bose Speaker and remove the speaker from your Bose Music account.


2. Log out of the Bose Music app


3. Factory default all Bose Smart speakers.
- HS300 = Press and hold AUX and Volume – simultaneously for 10 seconds on the system.


4. Forget all Bose Smart speakers listed in the Alexa app
- using the Alexa app using the same Amazon account, Smart Home >> Devices >> Forget


5. Disable all Alexa Bose skills including Bose (not for SoundTouch)

- Skills >> Your Skills >> All Skills >> Select the Skill >> Disable Skill


6. Setup all Bose Smart speakers, including enabling Alexa integration.

 

Let me know if these help and if you have any joy using the Alexa skill with your system!

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