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sandy_dada
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Oct 9, 2019

Amzon Music & Google Assistant Not Working

I have bought my Soundbar 700 in US and then I moved to India. Now in India I have Amazon Prime/Music full subscription. Alexa is working but when I access the amazon music section facing an error as "not supported of this platform in my region".  Unable to use the music services. Moreover unable to see any google assistant option even though it is available.

 

Help me fix the Amazon Music & Google assistant issue.

 

Thanks,

Sandy

3 REPLIES 3
Moderator

Re: Amzon Music & Google Assistant Not Working

Hi Sandy_dada, 

 

Thanks for posting and welcome to the Bose Community. 

 

The reason that you are facing this error message is due to the fact that Amazon Music and Google Assistant aren't currently supported in India for the Bose Soundbar 700. We don't currently have any information on when you can expect to see this added. 

 

If you have any other questions about your Soundbar 700 please don't hesitate to reach back out to us and ask. 

 

Kind Regards, 

Hector B - Community Support 

sandy_dada
Quiet Contributor
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Oct 9, 2019

Re: Amzon Music & Google Assistant Not Working

Thanks for the update.

 

If I change the location back to US, will I be able to use Amazon Music ?

Moderator

Re: Amzon Music & Google Assistant Not Working

Hi Sandy_dada, 

 

Thanks for following up with us. 

 

We can not guarentee that this will work for you as your physical location is not in the US. We will keep the Community up to date with any developments of Google assistant or Alexa availability.

 

If there is anything else we can do, please reach out to us again! 

 

Kindest, 

 

Jessie _ O