Audio delay between speaker group

[Kezzat]

Hello,

I recently bought the bose home speaker 500 & the bose portable home speaker.

When I group them with my soundbar 700, there is a significant delay whenever I am watching a movie or a series.

And if I choose from the bose app to make the sound synced between the group and not the TV, the voice becomes delayed than what is playing on tv.

Does anyone know how can I fix this?

Thank you.

[Tegan_M · Accepted solution]

Hello Kezzat,

Thanks for reaching out.

What you are experiencing is normal, this is due to the processing time between the speakers which allows them to group. This is not evident when listening to just audio, but when referencing towards video this delay does become evident. 

[Kezzat]

Thank you Tegan for your prompt feedback and support.

Is there anyway around this delay when I am watching video?

[Jessie_O]

Thanks for coming back to us! 

There is no workaround for this I'm afraid. The best way to improve your listening experience would be to ungroup the speakers. 

If there is anything more we can do, please reach out again.