Re: Base Module 700 Disconnected - No Status light
I recently took mine back to Noel Leeming in NZ as the repair contractor said they could pick it up from there. At the time, apart from not working and having no light, the unit was in mint condition, after all,... it's only been sat on a unit and I have no kids or pets.
The lady at the counter in Noel Leeming was dealing with a guy before me. He too was returning something faulty. It was a blender. He dealt with her, and then left. At which point she dropped it on the floor and it smashed.
Looks like it's broken big time now" I said
"It was broken anyway!" she replied.
Bearing in mind her attitude, In light of that, I asked to take some photos before it got sent off for repair.
Today I received it in a the box I sent it off in, direct from the repair shop as they said they hadn't been able to get Noel Leeming to return their calls.
I have just taken it out of the box. I have not yet plugged it in (as the power cable I sent it of with wasn't returned to me - why would I possibly need that!!!). The box was dented, but the unit did have some bubble wrap around it.
So I'm somewhat surprised to see how the glass top of the Bass system and sides are scratched and scraped to hell and there is yellow spray paint over the back. I could have done less damage with a metal file and a hammer and a can of spray paint!!.
I cannot begin to describe the unbelievable poor quality service and the condition of the returned product.
I fail to see how anyone thinks this is acceptable. I will be calling Noel Leeming tomorrow.
From what the repair shop told me, the parts were $1.40 for a replacement diode and this is a common fault. Just what you expect for $1300. Right?
This was my first purchase of a Bose product. I bought the Soundbar and surround speakers too so I spent a fair amount of hard earned cash for rubbish quality products and even worse "repair" service that was more of a "destroy" service.
If anyone of the Bose team would like to discuss this and explain why I paid around $3k for defective damaged goods, I would LOVE to hear from them!
In the meantime, Photograph what you send off guys and make sure you itemise the products you send.
I am one VERY DISSATISFIED CUSTOMER!!!!!